This Website Privacy Policy (this "Policy") outlines the information RxLab Tests, Inc ("RxLab Tests") may collect when a user enters our website (the "Website") and how we may collect, use, manage, protect or disclose that information. By using this Website you agree to our use of the data that we collect in accordance with this Policy.
We may collect any or all of the information that you give us, including your name, address, telephone number, fax number, and email address, together with data about your use of this Website. Other information that may be needed from time to time to process a request may also be collected. We collect both non-personal information and personally identifiable information.
Even if you do not register or create a username with this Website, RxLab Tests may collect non-personal information about your use of this Website ("Non-Personal Information"). For purposes of this Website User Privacy Policy, the term Non-Personal Information means User information that is not traceable back to any individual and cannot be used to identify an individual. Non-Personal Information may include information such as gender, age, city and state when such information is not linked with Personally Identifiable Information (as defined below)
RxLab Tests may collect Non-Personal Information regarding your use of this Website through the use of "Cookies" and/or "Web Beacons". This information: (1) helps us dynamically generate content on this Website or in newsletters; (2) allows us to statistically monitor how many people are using this Website; and (3) how many people open our emails. We may use Non-Personal Information to determine the popularity of certain of the Website content or to facilitate a user's log-in, as navigation aids and as session timers.
You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on this Website may be impaired. We do not link Non-Personal Information from Cookies or Web Beacons to Personally Identifiable Information without your permission and do not use Cookies or Web Beacons to collect or store Protected Health Information as defined in our Patient Privacy Policy. ("Protected Health Information"). For purposes of this Website User Privacy Policy, the term Personal Health Information means information that combines known health characteristics with Personally Identifiable Information.
Third parties under contract with RxLab Tests may use Cookies or Web Beacons to collect Non-Personal Information about your usage of this Website. This Non-Personal Information is anonymous and does not contain any personal information about you. These third parties may collect this information, on our behalf, to help RxLab Tests tailor this Website to meet the needs of users. These third parties have agreed not to use Non-Personal Information contained in Cookies or Web Beacons except to help us tailor this Website and have agreed to not link any Non-Personal Information to any Personally Identifiable Information contained in any Cookie or Web Beacon collected by them.
We may collect personally identifiable information you provide to us when you register or create a username with this Website, when you update your profile in connection with your registration or username and/or when you use portions of the Website that are expressly presented as places for you to submit such information to us specifically in order to arrange for and provide services to you ("Personally Identifiable Information"). For purposes of this Policy, the term Personally Identifiable Information means information that can be traced back to an individual, such as your name, date of birth, home address, telephone number, email address, and Social Security number. We use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services you select, send you emails about Website maintenance and updates, and inform you of significant changes to this Privacy Policy.
We also collect information about the lab tests you order and the results thereof. This information will help you monitor, track and manage your health and wellness. Please refer to our Patient Privacy Policy for details.
You may receive newsletters via email from RxLab Tests and/or directly from third parties. Although these emails will not contain Protected Health Information, they may contain information related to specific treatments or conditions about which you have inquired or expressed interest. In order to subscribe to RxLab Tests newsletters via email, we need your contact information, such as your name and email address. You can unsubscribe from the newsletters by simply clicking on the "unsubscribe" link at the bottom of any email newsletter. An email to our automated unsubscribe service will be created on your computer. Click the "send" button. You will then be unsubscribed from that newsletter within two to three business days. You may also unsubscribe or change any of your email preferences by clicking on the applicable links in your email newsletter or by changing your profile settings by clicking on any of the view/manage links at the bottom of your RxLab Tests newsletter.
This Policy does not apply to content, business information, ideas, concepts or inventions that you send to RxLab Tests by email.
Except as described in this Policy or as specifically agreed to by you, we will not disclose any Personally Identifiable Information we gather from you on the Website. We may release Personally Identifiable Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your Personally Identifiable Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personally Identifiable Information as described below, and, with respect to such information collected on portions of the Website that are expressly presented as places for you to submit such information to us specifically in order to expedite your receipt of services from us at the time of your future, in-person visit to one of our events, we may disclose such information to third party payors or administrators of such payment plans (e.g., health insurance companies), as appropriate if you request reimbursement for the services you receive from RxLab Tests. In no event will RxLab Tests sell your Personally Identifiable Information to third parties.
RxLab Tests operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to RxLab Tests. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of this Website. These contractors also may have access to your email address to send newsletters to you on our behalf. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for RxLab Tests. We also require that our operations and maintenance contractors: (1) protect the privacy of your Personally Identifiable Information consistent with this Policy; and (2) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services.
Certain content and services offered to you through the Website may be served on websites hosted and operated by a company other than RxLab Tests ("Third Party Contractor Websites"). RxLab Tests does not directly disclose your Personally Identifiable Information to these Third Party Contractor Websites without your consent, but you should be aware that any information you disclose once you access these other websites is not subject to this Policy. RxLab Tests does not endorse and is not responsible for the privacy practices of these Third Party Contractor Websites. You should review the privacy policy posted on the other websites to understand how that Third Party Contractor Website collects and uses your Personally Identifiable Information. Disclosure of Aggregate Information
RxLab Tests may provide Aggregated Information or Data to third parties. For purposes of this Website User Privacy Policy, the term Aggregated Information or Data means the combination of similar Non-Personal Information from many or all the users of this Website into one "batch". For example, RxLab Tests might inform third parties regarding the number of users of the Website and the activities they conduct while on the Website. Depending on the circumstances, RxLab Tests may or may not charge third parties for this Aggregate Information or Data. We require parties with whom we share Aggregate Information or Data to agree that they will not attempt to make this information personally identifiable, such as by combining it with information in other databases.
Our Website's links and functions that collect and store self-reported data also allow you to correct, update or review information you have submitted by going back to the specific link or function, logging-in and making the desired changes
If you have a complaint or problem, please use our "Contact Us" link. We will forward your complaint to the appropriate internal RxLab Tests department for a response or resolution. We try to answer every email within 48 business hours, but may not always able to do so.
If RxLab Tests makes a material change to this Policy that expands the permissible uses or disclosures of Personally Identifiable Information, RxLab Tests will so inform you by either publishing such change on this Website in a prominent manner and/or by sending you an email to the email address you have provided to us. Your continued use of this Website will indicate acceptance of the changes. You may of course choose to opt-out of continuing to use this Website. Please exit this Website immediately if you do not agree to the terms of this or any future Website User Privacy Policy.
RxLab Tests may make non-significant changes to this Policy that do not affect Personally Identifiable Information. RxLab Tests may not notify you of such non-significant changes.
