1. You may request to cancel your lab order within 30 days of the date of purchase
to receive a refund, provided you have not visited the lab for the specimen
collection.
2. If cancelled within 30 days, and no specimen taken, you will be eligible for a full
refund to the original form of payment
3. After 30 days until 6 months from the date of payment, a credit for future testing
is available. Credit is not transferrable and must be used prior to 1 year of the
initial order date.
4. If for any reason we are unable to process your specimen, you will receive a full (100%) refund for the test(s) not performed.
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